Turn every customer interaction into measurable intelligence.
Chordia analyzes conversations across phone, email, SMS, and chat to measure quality, monitor compliance, and surface the customer signals your teams can act on.
Manual QA covers only a fraction of interactions and provides limited visibility across channels.
Required disclosures and policies vary by channel. Without automation, it’s easy to miss issues that put the business at risk.
Churn indicators, confusion, and product issues are buried inside thousands of conversations. Most organizations can’t surface them in time to act.
Score every interaction using your playbooks. Understand performance by agent, team, and channel—instantly.
• Configurable scorecards
• 100% coverage
• Trends and benchmarks
Automatically verify disclosures, required statements, and risky language across all channels.
• Policy templates or custom rules
• Evidence-based flags
• Audit-ready reports
Surface churn risk, confusion drivers, and product insights across all conversations.
• Theme and trend detection
• Churn signals
• Product feedback patterns
Get clear visibility into performance across all channels. Spot issues early and coach more effectively.
Automatically monitor disclosures, required statements, and risky language—whether it’s a call, email, SMS, or chat message.
Understand what customers are actually saying. Surface churn drivers, friction points, sentiment patterns, and emerging themes.
Identify the behaviors that correlate with conversions. See where playbooks break, where opportunities are lost, and where reps excel.
Integrate your telephony, email, SMS, and chat platforms in minutes. Chordia automatically ingests interactions from the tools you already use.
Our models score quality, check compliance, and extract customer signals across phone, email, SMS, and chat.
Supervisors, CX teams, and compliance leaders receive dashboards, summaries, and alerts that make it easy to take action.
